Easy Hassle-Free Returns
If you’re not 100% satisfied with your purchase, you can return it for a refund.
Free Return Shipping
We’ve done everything we can think of to make returns hassle-free – including picking up shipping costs on returns.
We know it can take time to ensure everything is just right, so you have 30 days from the delivery date or pick up date to send it back to us if it is not perfect.
Remember that any product you return must be in new condition and shipped in the original packaging. Not sure your return will pass this litmus test? Give us a ring at ——- M-F 8am-6pm EST.
- Proof of purchase required
- No returns from outside the United States
- Credits will be applied to the original credit card used in the transaction
Standard Return Instructions
- Send us a message here to get your return authorization number and return label.
- Affix your FedEx return label to the outside of the box. Don’t forget to remove or cover all old labels or barcodes so it doesn’t come right back to you.
- Drop off the package at any FedEx location.
Need help getting a bike back in the box? Easy Build or Standard Build
Pick Up At Local Bike Shop Return
Send us a message here to get your return authorization number. We will review your information and send you a response within two business days. Once you receive your RA number, take the bicycle and return shipping tag to the original pick-up location.
How long will it take me to get my money back?
-Please expect 2-3 weeks.
How do I exchange an item?
-We don’t offer a true exchange option; however, we suggest you place a new order for the item you want and then follow the instructions above to return your original item(s).
My purchase is from a retail store; how do I return for a refund?
-Our retail partner stores all have their own return policies and practices. Please return items to the retail partner store you purchased the item(s) from.
Who do I connect with if I’m having a technical issue with a product?
-Chat with us live at Ross.com or call us M-F 7am-5pm EST at ——–. Check out our technical support videos here.
What do I do if my product seems to be defective?
-Click here to read our warranty statement, if your issue fits our warranty guidelines, fill out the warranty form and we will be back with you within two business days.