Privacy Policy
Last Updated: August 4, 2023
Welcome to RossBikes.com (“we,” “us,” or “our”), a website owned and operated by Ross Bicycles LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and disclose the information you provide to us when using our website.
By accessing or using RossBikes.com, you agree to the terms and practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website.
Information We Collect
When you visit our website, we may collect certain information about you, including:
Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you make a purchase or create an account on RossBikes.com.
Payment Information: If you make a purchase, we collect payment information, including credit card details, to process your transactions securely.
Website Usage Data: We may automatically collect information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and operating system. This data is used to improve the user experience and to analyze trends.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences for future visits.
How We Use Your Information
We may use the information we collect from you for the following purposes:
To fulfill and process your orders and provide customer support.
To improve our website, products, and services based on your feedback.
To send you updates, newsletters, or promotional materials related to our products or services. You can opt-out of these communications at any time.
To detect and prevent fraud, protect the security of our website, and ensure compliance with legal obligations.
To analyze website usage and trends to enhance user experience and optimize our website’s performance.
Custom Built Products
For custom-built products, we strive to ensure timely delivery. Custom products will not exceed 14 days for production and preparation before shipping. Please note that delivery times may vary based on your location and availability.
Gift Cards
At this time, we do not offer gift cards for purchase or use on RossBikes.com.
Third-Party Sharing
We may share your personal information with third parties only under the following circumstances:
Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, processing payments, or providing other services on our behalf.
Legal Compliance: We may share your information when required by law, court order, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity.
Your Choices
You have the right to control your personal information. You can:
Access and Update: Access and update your personal information by logging into your account on RossBikes.com.
Opt-Out: Opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
Delete: Request the deletion of your account and personal information by contacting us at info@rossbikes.com.
Security
We take reasonable precautions to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.
Children’s Privacy
RossBikes.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately at info@rossbikes.com.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will be posted on this page, along with the “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@rossbikes.com.