Privacy Policy
Privacy Policy
Last Updated: March 26, 2025 Welcome to RossBikes.com ("we," "us," or "our"), a website owned and operated by Ross Bicycles LLC. We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By accessing or using RossBikes.com, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.Information We Collect
We may collect the following types of information: Personal Information: Includes your name, email address, phone number, shipping address, and any other information you voluntarily provide when creating an account, signing up for newsletters, or making a purchase. Payment Information: If you make a purchase, we collect payment details (e.g., credit card information) via secure, third-party payment processors. We do not store your complete payment information. Usage Data: Automatically collected data includes your IP address, browser type, device type, operating system, referral URLs, and interactions with the website. This helps us improve site performance and user experience. Cookies & Tracking Technologies: We use cookies and similar technologies to personalize your experience, remember preferences, and analyze website traffic. You may disable cookies in your browser settings, but doing so could affect certain site functions.How We Use Your Information
We use the information we collect to:- Process and fulfill orders, and provide customer support.
- Improve website functionality, performance, and product offerings.
- Send marketing emails and promotional materials (opt-out available).
- Prevent fraud and ensure site security.
- Analyze website usage trends and optimize user experience.
Custom Built Products
For custom-built products, we strive to complete production and preparation propmptly. Shipping times may vary depending on destination and product availability.Gift Cards
At this time, gift cards are not available for purchase or redemption on RossBikes.com.Sharing Your Information
We do not sell your personal data. We only share information with third parties in the following situations: Service Providers: Trusted partners who assist with website functionality, payment processing, shipping, or other operations. Legal Requirements: When required by law, subpoena, or legal proceeding. Business Transfers: In the event of a merger, acquisition, or sale, your data may be part of the transferred assets.Your Choices & Rights
You have the right to:- Access or update your information by logging into your RossBikes.com account.
- Unsubscribe from marketing emails via the link in any message.
- Delete your account and personal data by contacting us at info@rossbikes.com.